18%
CSAT after launch
Case study
Cedarline Clinics: Claims Triage Desk
How Cedarline Clinics replaced fragile tools with a system operators trust.
परिणाम
Outcomes measured after launch
3.4×
reporting latency cut
11 days
shorter time-to-first-release
चुनौती
What was broken
Manual reconciliation and unclear ownership blocked growth.
- Fragmented tools across teams
- No single source of truth for leadership metrics
समाधान
What we shipped
Strangler migration plus observability from day one.
Problem
Staff reconciled the same numbers in three tools before leadership meetings.
Solution
Operator UX was redesigned around the five actions people take 80% of the day.
Tech stack
Documented in the project meta — chosen for maintainability and the client’s hiring plan.
Timeline
12 weeks from kickoff to production, with weekly demos and a frozen launch checklist.
Results
Outcomes are listed above. We only publish metrics the client approved for public use.
More work
Related case studies
Explore related hubs
Strategic internal links across our SEO hub-and-spoke architecture.
Trust
Verified reviews & directories
E-E-A-T signals from platforms buyers already check.
Authority
Recognition
- Clutch Top Web Developers 2025
- GoodFirms App Development Partner
- India Business Awards — Digital Innovation